All you need to do is answer a few questions regarding the condition of the phone you want to trade-in, and we'll provide a quote for a credit to use towards your next phone purchase on Interest Free.

• Receive a quote for your phone.
• Choose your new mobile phone and we'll put the value of your trade in as the upfront payment.
• Sign up or re-sign to an eligible One New Zealand Pay Monthly plan on Interest Free.
• Walk away with your new phone.

Limit of one mobile phone per trade-in, valued $99.00 or higher.

Interest Free and trade-in terms and conditions apply.

If you need help going through our online tool, please visit one of our stores and we'll be happy to help.

• Back up your personal data – see below for instructions.
• Make sure you can log in your Apple iCloud / Google account. When you come into store, you'll be asked to delete your Apple iCloud / Google ID from your phone before we can trade-in your phone – this allows your phone to be used by the next person once we have repaired and reset it. When phones aren't deleted from the cloud, they become unusable.
• Check you have a valid ID.

It's really important to back up and properly remove your data on your old phone to ensure your privacy, safety and security.

• The mobile phone you want to trade in.
• A valid ID, such as driver licence or passport. You'll be purchasing a new phone on Interest Free (you'll need to be 18 years or over). We'll need your ID, and this will be used to credit check before we can complete the sale, so please make sure it is valid.
• Trade-in reference number, if you have one (if you don't already have one, we will generate one in-store).

Valid ID types we accept:

• Current NZ driver licence,
• Current NZ or Australian passport,
• Current overseas passport, valid visa and entry stamp (where applicable)*, or,
• NZ birth certificate and two proof of address documents (e.g., bank statement, power bill)

*If your passport requires a visa for entry and/or stay in NZ, then your visa must cover the Interest Free term period (i.e., 12, 24, 36 months) before approval.

Important! If your phone screen is unusable but the phone turns on, you'll need to bring your phones IMEI number with you. The IMEI is a 15-digit number that identifies your phone. You may find this on the back of your phone, or on a sticker on the box your phone came in.

We'll help you:

• Get a quote for your old phone.
• Check you have backed up your personal data.
• Check your phone has been removed from your Apple iCloud / Google account.
• Factory reset your phone from the phone menu.
• Remove any physical SIM or SD cards from your phone.
• Set you up with a new mobile phone on an Interest Free Payment with a Pay Monthly plan.

iPhone:

• Go to Settings > tap on General > tap on About
• Look for Model Name and Capacity (shown in GB)

Android:

• Open Settings > tap on About (or System)
• Look for Device Name
• Go back to Settings > tap on Device Care (or Storage)
• Look for Storage (shown in GB)

Before you come into store, you'll need to back up your personal data. Personal data can be photos, videos, documents, contact numbers, etc. If you hand over your phone and your data has not been backed up, you won't be able to access it again.

We've linked below websites showing examples of the process:

Your phone is very likely to be connected to your Apple iCloud or Google account. It's really important you remove your phone from your cloud account so the phone can be traded in.

We've linked two articles below to help you:

You can try removing your phone from your cloud account by going on to the Apple webpage www.iCloud.com/find or Google webpage https://myaccount.google.com/. We can assist you when you visit us in store.

If you have a scratch, dent, or any kind of damage to your phone screen, and you have a screen protector on, we can provide you a quote in two ways and you don't need to remove your screen protector for this:

• Trade-in price of a damaged screen.
• Trade-in price of a screen not damaged.

In store, if you accept the pricing and agree for us to remove the screen protector to confirm the condition of your phone, and therefore the value:

• We can proceed to complete the trade-in.
• If you decide you no longer want to trade-in, you can either take your phone back without a screen protector or purchase a new screen protector from our store.

Unfortunately, we're not accepting phones that do not turn on or stay turned on. These phones cannot have personal data wiped and this presents a privacy concern for our customers.

You'll need to pay the full remaining balance of your Interest Free, before we can accept your phone as a trade-in.

Visit one of our stores and we'll help you.

Follow the steps to back up your personal data before you head into store.

When you are in store, we will help you:

• Remove any physical SIM or SD cards from your phone – these can be used in your new phone, or we may issue you a new SIM.
• Factory reset your phone from the phone menu – this is done once the trade-in sale has completed.

We're proud of our mobile network and are confident you'll love our mobile network too.

If you trade-in your old phone and join on a Pay Monthly plan with a new phone on Interest Free, and you're not fully satisfied within the first 30 days, we’ll refund you for the trade-in phone. Guarantee Terms and Conditions apply.